Notifications — SMS, Email, and Bulk Sending

The Notifications module is the communication center used to send bulk messages to complex residents. In situations such as due date reminders, meeting invitations, urgent information, you can reach hundreds of residents with a single message and track the history and result of the sending.

Where to open?

From the left menu, Management → Notifications. At the top, the dashboard view opens:

• If there are notifications in the queue, a yellow warning band appears at the top of the page (e.g., "3 notifications not processed in the queue") + a View Queue button.
• KPI bar (4 cards, last 30 days) — Total / Sent (green) / Pending (yellow) / Error (red).
• SMS Balance info panel — TR SMS count, OTP SMS (separate pool for foreign numbers), and SMS unit price.
• 4 action cards — Bulk SMS / Bulk Email / Bulk Document / Notification History.

1. Send bulk SMS

Click on the Bulk SMS (blue) card on the dashboard. The SMS sending page opens.

Page layout

1. Select template — From the top dropdown, you can select one of your SMS templates (e.g., "Dues Reminder SMS"). When selected, the template content is loaded into the message area. If left blank, you can write manually.
2. Person Selection — Press the "Select Person" button → a pop-up opens with a filtered list of all residents. You can narrow down with filters such as block, unit, resident type (Owner/Tenant), active/inactive, and make multiple selections with a single click.
3. Message area — the text you write counts characters live (SMS standard is 160 characters, drops to 70 when Turkish characters are used — the system automatically shows the number of parts).
4. Live Cost — Selected person count × number of SMS parts = total count, and the TL cost at the unit price appears in the top panel.
5. Preview button — shows how fields like {person_name} in the template will look with real values.
6. Send button — the final confirmation window opens, and upon confirmation, the messages fall into the queue, the system sends them in the background.

How to increase the SMS balance?

The SMS balance (credits) is purchased separately. From the left menu, Management → SMS Packages page, you select a package and make payment (there is no TL credit logic; you buy count directly). The OTP balance for foreign numbers is a separate pool.

2. Send bulk email

From the dashboard, click on the Bulk Email (purple) card. The email sending page opens.

Differences from SMS

• HTML-supported rich text — you can use headings, bold, lists, links, tables.
• No character limit; long text can be written.
• No cost — sent from the complex owner's email server via SMTP.
• Sent only to residents with registered email; residents with empty email are automatically filtered out.

3. Bulk Document (PDF)

From the dashboard, click on the Bulk Document (dark gray) card.

Select the template (Notice type), select the people, press the "Generate" button. The system prepares a separate PDF page for each person. The bulk PDF file is downloaded with a single click; the printout is delivered by post or hand-delivery.

4. Sending History

From the dashboard, click on the Notification History card (or the View Queue in the top yellow banner). All notification records appear in a table:

• Date · Channel (SMS/Email) · Target person · Subject/content summary · Status badge.
• Status badges: Pending (yellow), Sent (green), Error (red), Cancelled (gray).
• For records in the Error state, there is a "Resend" action — you add it back to the queue with a single click.
• For Pending records, there is a "Cancel" action — you stop the notification that has not yet been sent.
• Detail click: all details such as the template used, recipient information, sending time, error message (if any) become visible.

5. Top banner — pending queue warning

The yellow warning band at the top of the page is independent of the last 30-day window. Regardless of old/new, it shows the total number of "unprocessed" (Pending + Error) notifications. The banner automatically hides when zero. There are two ways to clear the queue:

1. Pending — wait for the system to send automatically (cron job) or Cancel manually.
2. Error — examine the reason (invalid number, insufficient credit, SMTP issue) — fix and Resend.

6. SMS character limit and language effect

SMS standard is 160 characters (GSM-7 alphabet — Turkish characters are not included). If there are Turkish characters (Ş, Ç, Ğ, Ü, Ö, İ) in the message, the standard drops to 70 characters (Unicode alphabet). Messages longer than one SMS part automatically go as multiple SMS, cost increases.

In which situation, what do you use?

Next step

Using ready-made templates speeds up the sending process. In the next article, we explain how to prepare an SMS / Email / Notice template in the Templates module.