Announcements — Targeting and Read Tracking

The Announcements module is the main communication channel used to relay information to complex residents. You can direct a single announcement to all residents or only to selected blocks/units, and see which resident has read it. This guide covers all the steps from creating an announcement to viewing read statistics.

Where to open?

From the left menu, Management → Announcements. When the page opens, all existing announcements are listed in the card grid view; at the top right is the New Announcement (purple button) and, if there are deleted announcements, the Trash button (red, with a count badge).

1. Create a new announcement

Press the New Announcement button at the upper right. A single form page opens — language tabs on the left, target audience and date cards on the right.

Left column — title and content

1. Language tabs — At the top there are 5 language tabs with flags: TR, EN, DE, RU, NO. The Turkish tab is required (starred). You can optionally fill in the other languages.
2. In each language, there is a Title field + Content field (rich text editor TinyMCE — you can format with bold/italic/list/link).
3. Next to each language is a Language Active switch. Only languages with the switch on are shown to residents. Turkish comes on by default.

Right column — Dates card

• Announcement Date — record date (automatically today, you can change it).
• Publishing Start — date + time. Falls on the resident panel after this time.
• Publishing End — date + time. Automatically hidden after this time.

If both dates are left empty, it remains in publication indefinitely.

Right column — Target Audience card

There are three options (radio):

• All Residents — all residents of the complex see it (most common use).
• Specific Blocks — only residents in the selected blocks see it. Blocks are selected from a multi-select dropdown.
• Specific Units — only residents in the selected units see it. First you select the block(s), then the units of those blocks are listed.

Additionally, there are Owner and Tenant checkboxes. If both are checked, both; if only one is checked, only that role is shown.

Attaching documents (optional)

There is an "Upload Document" area on the form page. You can upload attachments such as meeting minutes, invoices, photos. When residents open the announcement, attachments appear in a list and they can download them.

2. Save and publish

Press the Save button at the bottom right. If the form is validated, the announcement is saved and you return to the Announcements list. Residents (when the Publishing Start arrives) begin to see the announcement on the resident panel home screen and on the Site Services → Announcements page.

3. Navigating the list

Announcements are listed in card grid view. At the top is the filter area: search, date range, status. On each card:

• Title + content summary
• Publishing dates
• Target audience summary (e.g., "All Residents" or "A Block / Tenants")
• Active languages (flag badges)
• Three-dot menu at the top right: Edit / Manually Close / Statistics / Delete

4. Read statistics

From the card's three-dot menu, press Statistics. In the modal that opens, you see the following:

• Total Reads — how many times the announcement was opened (the same person can open it multiple times).
• Unique Readers — how many different residents opened it.
• Target Audience — the total number of residents who should see this announcement.
• Never Read — number of residents in the target audience who have not yet opened it.
• Read Rate — reading performance as a percentage.

Below are two lists:

• Top Readers — who has opened it how many times (most active residents).
• Never Read — list of residents who have never opened the announcement (useful for informing by phone/SMS).

5. Manual Close (urgent unpublish)

If you published an incorrect announcement or noticed an error, press Close from the card's three-dot menu. It closes the active switches in all languages — the announcement instantly becomes invisible to residents. Their dates are not touched (kept for record), and there is no option to reopen.

6. Editing

Press Edit from the card's three-dot menu. The same interface as the New Announcement page opens, and the fields come filled with current values. Make changes and press Save. You can edit announcements that are active and read by residents.

7. Deletion and Trash

If you delete an announcement, it doesn't disappear immediately; it is moved to Trash. At the top right, the red "Trash" button appears (with the number of deleted announcements as a badge).

• Go into the Trash and use Restore to bring it back to the active list.
• Use Permanent Delete to completely remove from the system (this operation is irreversible — read statistics are also lost).

In which situation, what do you use?

Next step

If you want to learn residents' opinions (e.g., new elevator selection, common area use), go to the Surveys module — check out the next article.